Frequently asked questions
How long will it take for my order to arrive?
For made to order, handcrafted items please allow an additional 7 days for your order to be created and dispatched.
Ready-made products typically take between 3-5 working days to deliver within the UK and 7-10 working days for the rest of the world.
How will my order be shipped and how much does delivery cost?
All UK orders are sent via Royal Mail, Second Class signed for.
Est. Delivery time: 3-5 working days
For orders up to £10 shipping is £2.50
For orders over £10 shipping is £3.99
Free delivery on orders over £50
International orders are sent via Royal Mail International Tracked & Signed service.
Est. Delivery time: 7-10 working days
A flat rate of £14.95 will be charged for shipping
Free delivery on orders over £80
Refer to "Do you ship worldwide?" for more information regarding worldwide orders.
What is your returns policy?
You have 14 days from the item being received to change your mind and send it back to us for an exchange or refund (minus postage).
We will strictly only accept items back which have not been worn or washed. If an item is returned to us and shows signs of this, it will be returned to you and a refund will be refused.
In the rare instance that an item reaches you in a faulty condition, please contact us immediately via email at threelittlepandas.tlp@gmail.com
Please note that a few times a year we may do an end of line MEGA promotion, and for those items the sale is final.
I placed an order over two weeks ago and it hasn't arrived yet?
If this is the case, please message us with your name, invoice number and contact details and we will consider it as a matter of urgency.
If an item has been sent and it hasn't arrived, The Royal Mail suggest that a period must pass until the item is considered as 'lost'. If after this time the item still has not been delivered, a replacement will be made and sent. Under no circumstances will refunds be issued for undelivered items. Proof of postage is always obtained at the time of posting.
I own a shop and would love to stock your clothing, do you offer wholesale?
We do offer wholesale. Please email us and include a link to your website to threelittlepandas.tlp@gmail.com
Do you ship worldwide?
Oh yes we do!
Currently we ship to following destinations:
Belgium
Denmark
France
Germany
Greece
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Turkey
United States
Method of delivery: International Tracked & Signed
Delivery time: 7-10 working days from dispatch and charged at a flat rate of £14.95
Free shipping on orders above £80
If your country is not mentioned above just drop us an email to threelittlepandas.tlp@gmail.com with details of your location as well as the products you wish to purchase so we can provide an accurate quote for postage.
Please bear in mind that due to the current climate, in some circumstances deliveries may take a little longer to arrive to your door and depending on your location, we are not responsible for additional custom fees incurred.
