Frequently asked questions

How long will it take for my order to arrive?


Some of our clothing is made to order and can take between 10-14 days to make and ship. Ready-made products typically take between 3-5 working days to deliver within the UK.




How will my order be shipped?


All UK orders are sent via Royal Mail, Second Class signed for. International orders are sent via Royal Mail International Tracked & Signed service.




What is your returns policy?


You have 14 days from the item being received to change your mind and send it back to us for an exchange or refund (minus postage). We will strictly only accept items back which have not been worn or washed. If an item is returned to us and shows signs of this, it will be returned to you and a refund will be refused. In the rare instance that an item reaches you in a faulty condition, please contact us immediately via email at threelittlepandas.tlp@gmail.com Please note that a few times a year we may do an end of line MEGA promotion, and for those items the sale is final.




I placed an order over two weeks ago and it hasn't arrived yet?


If this is the case, please message us with your name, invoice number and contact details and we will consider it as a matter of urgency. If an item has been sent and it hasn't arrived, The Royal Mail suggest that a period must pass until the item is considered as 'lost'. If after this time the item still has not been delivered, a replacement will be made and sent. Under no circumstances will refunds be issued for undelivered items. Proof of postage is always obtained at the time of posting.




I own a shop and would love to stock your clothing, do you offer wholesale?


We do offer wholesale. Please email us and include a link to your website to threelittlepandas.tlp@gmail.com




Do you ship worldwide?


Oh yes we do! Just drop us an email to threelittlepandas.tlp@gmail.com with details of your location as well as the products you wish to purchase so we can provide an accurate quote for postage. Please bear in mind you may need to wait a little longer for your package to arrive at your door depending on your location.





© 2018 by Three Little Pandas.